Do you need help?

  • (208) 555-0112
  • Messenger
  • Telegram
  • Email: sales@moreh.app

Subscribe with us

Replacement Policy

At Asnan store App, we always strive to provide a convenient and smooth shopping experience.

Delivery Options Overview

We would like to inform you that products purchased through the application are subject to the exchange policy only and cannot be returned.

1. Order the product and select the delivery method.

2. You will receive an order confirmation message.

3. Wait for your order to arrive.

4. Receive your order

Replacement Policy

At the Asnan store app, we always strive to provide a convenient and smooth shopping experience.

We would like to inform you that products purchased through the app are subject to an exchange policy and are non-returnable.

 

Exchange Conditions:
1. Products must be in their original condition and unused or damaged.
2. The exchange request must be submitted within the permitted period (varies depending on the product type and the seller's explanations).
3. The customer bears the shipping costs for the exchange process unless the product is defective or the seller made a mistake.

Frequently Asked Questions

What is the Asnan store app?
How can I create an account on the app?

You can easily create an account by entering your phone number or email address, then following the instructions to set a password.

How can I track my order?

You can track your order through the “My Orders” section of the app, where you will find the order status and shipping details.

What payment methods are available?

We offer a variety of payment options, including cash on delivery, electronic payment using credit cards, or digital wallets.

Can I change the shipping address after completing the order?

You can edit your shipping address before your order ships. If your order has already shipped, please contact customer service for assistance.

How can I contact customer service?

You can contact the support team via the “Contact Us” option within the app, or through the attached customer service number.

What do I do if I have a problem with the product I received?

Please contact customer service and explain the issue, whether it is related to quality, size, or product condition, and we will assist you with the replacement procedure.

Do you offer specials or discounts?

Yes, the app periodically offers exclusive offers and discounts. Make sure to enable notifications to receive the latest offers.

Can I order a product that is not currently available?

If a product is unavailable, you can add it to your wish list, and we'll let you know as soon as it's available.

If you have any additional questions, feel free to contact us via the app!